Shipping policy

SHIPPING & RETURNS

 

WHERE CAN I GET MY ORDER?

Currently, we only ship to a valid address in the United States of America. We can ship our products to post office box addresses and that company would take care of their final delivery.

Stay informed on our channels and learn about the countries to which we are expanding our shipping service. (Venezuela)

 

ONCE I PLACE MY ORDER, HOW LONG SHOULD I WAIT TO RECEIVE IT?

Orders will be processed within 1-2 business days within the eastern part of the country (Eastern Daylight Time (EDT), UTC -4) and 3-5 business days within the central or western part of the country.

Orders placed on Fridays and/or during the weekend will be processed the next business day and will arrive within 2 to 5 business days.

 

WHAT SHIPPING METHODS DO YOU OFFER?

USPS, FedEx, UPS, and soon Oceanika 21 for shipments to Venezuela.

 

HOW MUCH DOES THE DELIVERY SERVICE COST?

The cost depends on the delivery destination.

 

CAN I UPGRADE MY SHIPPING AFTER MY ORDER HAS BEEN PLACED?

Once your order has been placed, we are unable to change the shipping method. If you have any concerns about whether your order arrives on time, please contact our customer service team.

 

HOW CAN I KNOW IF MY ORDER HAS BEEN SHIPPED?

You will receive an email confirmation with your tracking number.

 

CAN I TRACK MY ORDER?

You will be able to track your order by entering the shipping company you chose (USPS, FedEx or UPS) by entering the code you received in your purchase confirmation email. OR

by contacting our customer service and providing the tracking number sent in the email with your order.

 

WHAT IS THE HOME DELIVERY PROCESS?

We do not have home deliveries

 

WHAT DO I DO IF I NEVER RECEIVE MY ORDER?

Contact our customer service team.