Shipping & Returns
Currently, we only ship to a valid address in the United States of America. We can ship our products to post office box addresses and that company would take care of their final delivery. Stay informed on our channels and learn about the countries to which we are expanding our shipping service. (Venezuela)ONCE I PLACE MY ORDER, HOW LONG SHOULD I WAIT TO RECEIVE IT?
Orders will be processed within 1-2 business days within the eastern part of the country (Eastern Daylight Time (EDT), UTC -4) and 3-5 business days within the central or western part of the country. Orders placed on Fridays and/or during the weekend will be processed the next business day and will arrive within 2 to 5 business days.WHAT SHIPPING METHODS DO YOU OFFER?
USPS, FedEx, UPS, and soon Oceanika 21 for shipments to Venezuela.WHAT SHIPPING METHODS DO YOU OFFER?
The cost depends on the delivery destination.CAN I UPGRADE MY SHIPPING AFTER MY ORDER HAS BEEN PLACED?
Once your order has been placed, we are unable to change the shipping method. If you have any concerns about whether your order arrives on time, please contact our customer service team.HOW CAN I KNOW IF MY ORDER HAS BEEN SHIPPED?
You will receive an email confirmation with your tracking number.CAN I TRACK MY ORDER?
You will be able to track your order by entering the shipping company you chose (USPS, FedEx or UPS) by entering the code you received in your purchase confirmation email. OR by contacting our customer service and providing the tracking number sent in the email with your order.WHAT IS THE HOME DELIVERY PROCESS?
We do not have home deliveriesWHAT DO I DO IF I NEVER RECEIVE MY ORDER?
Contact our customer service team.
RETURNS AND EXCHANGES
CAN I RETURN OR EXCHANGE AN ITEM? Yes, the item can be exchanged for an equivalent one within the 30-day warranty period. The piece cannot be used, damaged, or stained. It must have all its corresponding labels (Hygienic and brand label) and in its original packaging. However, REFUNDS OF MONEY ARE NOT ACCEPTED, in this case a card will be delivered with the exact amount of the returned piece, with a duration of no more than one year counting from the date of its return. With a unique and special clause, and refunds will only be made in cases where the piece has been lost.
HOW DO I MAKE A RETURN OR EXCHANGE? Returns of defective products: In cases where you consider that the product does not conform to the provisions of the contract, you must contact our customer service immediately and within 7 days of receiving the order, providing the data of the article, as well as the damage it suffers. We will proceed to examine the returned item and notify you by email within a reasonable time if the refund or replacement is appropriate. The refund or replacement of the item will be made as soon as possible and, in any case, within 15 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate. The refund will be made in the same means of payment that was used to pay for the purchase.
Size changes: In cases where you consider that the size of the purchased item does not fit your needs, you may request a size change provided that: (i) it is the same item, (ii) it has a cost equal to or higher than the first item purchased. You must return the item by the same mail company where you made the purchase. In any case, you must deliver the item without undue delay and, in any case, within a maximum period of 15 days after receiving the order. Neither of the two options will incur an additional cost for you. Along with the article, you must submit the email you received attached to the Shipping Confirmation, which is also kept in your account on the website.
ARE THERE ANY ITEM THAT IS NOT ELIGIBLE FOR RETURN OR EXCHANGE? We do not accept any damaged or discounted items for a refund or exchange.